Solutions · By Channel

Governed conversations across WhatsApp and text.

For teams handling sales, service and follow-up through messaging, aiBlue governs what each reply may claim, which data may be collected and when a conversation must move to a person.

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The operational risk

One unapproved reply can travel across every thread.

Messaging feels informal, but every reply can become a commercial statement, a privacy failure or a broken promise. An agent that invents a price, ignores an opt-out or loses context between messages creates exposure at scale.

Governance

What this agent governs

▸Approved message and follow-up rules for each stage of the conversation.

▸Privacy-aware data minimization aligned with applicable consent requirements.

▸Immediate opt-out handling and suppression from future automated contact.

▸Product, policy and availability answers grounded in approved sources.

▸Conversation-state rules for long or interrupted message threads.

▸Human handoff with a factual summary and the unresolved request.

Capability

Where it operates

▹WhatsApp and text messaging through supported providers and Channel Adapters.

▹Governed inbound replies and approved follow-up sequences.

▹CRM updates through governed tool contracts.

▹Human routing with conversation context preserved.

Boundaries & escalation

The agent never messages a contact after an opt-out and never states pricing, availability or commercial terms that are not confirmed. A complaint, a direct request for a person or any matter outside approved scope triggers immediate handoff.

aiBlue Core and aiBlue BRAIN validate the message rules, source grounding, consent logic, tool contracts and escalation paths before deployment.

Put governed intelligence into every message.

Define the approved sources, contact rules and handoff path for your messaging operation.

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