Solutions · By Channel

Website chat that qualifies before it sells.

For marketing, sales and service teams, aiBlue governs what on-site chat may claim, when it may capture visitor data and how high-intent conversations reach a person.

Build your Agent Pack → Discuss your use case

The operational risk

A wrong answer becomes a promise your team must unwind.

Website chat often speaks before a visitor reaches sales. An invented price, unsupported integration or premature form request creates friction and leaves the commercial team correcting commitments the agent was never authorized to make.

Governance

What this agent governs

▸Product, pricing and policy answers limited to approved sources.

▸Qualification logic based on confirmed business criteria.

▸Identity and lead capture only when the conversation requires it.

▸Access rules for anonymous visitors and restricted information.

▸High-intent routing based on defined buying signals.

▸Human handoff with the qualification summary attached.

Capability

What it can support

▹Embedded website chat governed through Channel Adapters.

▹Source-grounded product and policy answers.

▹Lead capture and CRM routing through governed tool contracts.

▹Sales or support handoff with conversation context preserved.

Boundaries & escalation

The agent never invents pricing, policies, integrations or availability, and never forces data capture before it is needed. A contract question, pricing exception, direct buying signal or request for a person triggers routing to the responsible team.

aiBlue Core and aiBlue BRAIN validate the qualification logic, source boundaries, capture rules and escalation routes before deployment.

Turn website chat into governed qualification.

Bring your approved content, qualification criteria and routing rules.

Build your Agent Pack →Discuss your use case